In a recent Trans-Tasman business lunch David Thodey said one of his big tasks, a year into his job as the CEO of Telstra, was to transform the culture of the telecommunications company. He said he wanted it to be more focused on the customer.
But how do you turn around a big company, so you have an inclusive culture and a shared vision? On David Thodey’s behalf I approached Nilofer Merchant, CEO and Chief Strategist at Rubicon Consulting and author of “The New How, Creating Business Solutions Through Collaborative Strategy”.
Niolfer has three steps that Thodey, and other heads of major companies, should follow if they want to turn the culture around. It makes perfect sense and doesn’t sound too difficult. I hope you’re listening David!