Bill Ellerton discusses how you need to associate a value on your service and understand the difference between customer service and a service.
A new report shows Aussie retailers are failing to track behaviour in social media. Steven Noble argues retailers have to be smarter online if they are to hang on to their market share.
Equity markets pushed higher in the US on Friday. NAB’s Tapas Strickland says strong corporate earnings have helped, and a belief that the Fed will not be moving much further on rate hikes – even though Fed speakers are keen to suggest otherwise.