Bill Ellerton discusses how you need to associate a value on your service and understand the difference between customer service and a service.
A new report shows Aussie retailers are failing to track behaviour in social media. Steven Noble argues retailers have to be smarter online if they are to hang on to their market share.
There’s still downside risk on Brexit, says NAB’s Alex Stanley. And we shouldn’t get too carried away with yesterday’s positive Aussie employment numbers either. https://t.co/wN6jxYBpbQ