Bill Ellerton discusses how you need to associate a value on your service and understand the difference between customer service and a service.
A new report shows Aussie retailers are failing to track behaviour in social media. Steven Noble argues retailers have to be smarter online if they are to hang on to their market share.
Prices rising because of supply chain disruption, rising fuel costs, less truck drivers and soon, higher taxes. The BoE response - raise rates? In the words of McEnroe, they cannot be serious! https://t.co/4N14w9o1dJ