Bill Ellerton discusses how you need to associate a value on your service and understand the difference between customer service and a service.

When it comes to the adoption of eCommerce, Australia continues to lag behind the US and UK markets by three years. Phil Harpur explains why.

Operating through multiple channels provides low-cost access to new markets, creates strategic advantage and increases customer satisfaction and loyalty. No brainer!

Mike Rich from Attache Software says alarm bells should be ringing if your average debtor days is 50 percent over your trading terms. He provides advice on how to rein it in.

You are more likely to retain staff if you show interest in them. Most people leave, not because of the company, but because of their manager.

Social demographer Mark McCrindle says there are five major differences between how Gen Y and the Baby Boomers make their purchase decisions.

Darren Briggs discusses the three key elements of successful internal communications — an inspiring message, inspirational leadership and inspired people.

A new report shows Aussie retailers are failing to track behaviour in social media. Steven Noble argues retailers have to be smarter online if they are to hang on to their market share.