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Handling Crucial Conversations

Life is full of crucial conversations, the outcome of which can have a big influence on what happens next. Yet we often avoid them because they can be confronting and difficult — instead, we just hope the problem will go away.

Joseph Grenny is the author of “Crucial Conversations: Tools for Talking When the Stakes Are High”. He says avoidance of crucial issues is one of the most significant impediments for the success of organisations. Even when we do commit to these important discussions we can make it worse by saying the wrong thing, or understating our concern.

In this edition of BTalk I ask Joseph how we can throw ourselves into a crucial conversation and arrive at a successful outcome.

First published on CBS News

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