Steven Noble suggests the sales process is an ongoing cycle of discovering, exploring, buying and engaging.
The UK government is to introduce a well-being survey. Oliver Hartwich argues the the strength of the economy will tell you how happy people are.
A man with a sick child accosts the PM during a hospital visit about NHS cuts. The man happens to be a Labour supporter. With those views he was hardly likely to be a Tory. So why did @bbclaurak see fit to tweet his profile so he could be abused by Boris backers?#LauraKuenssberg