Greg Alder is working on a new book listing sure-fire ways to lose clients. It sounds like it’ll be compelling reading for anyone who inadvertantly hangs on to clients.
I don't get the business model for @timesradio . It's to promote subscriptions to @thetimes. But they'll have to advertise it to get listeners, hoping that they then buy subscriptions. Why not just advertise subscriptions? Asking for a friend.