Often a business will fail to satisfy its customers when a product or service doesn’t meet expectations – the customer service gap.

Dutch disease is the phenomenon where an economy becomes so inflated by revenues from the resources industry that there is a significant decline in the manufacturing sector. Sound familiar?

When you’re launching a new brand, product or promotion, there are at least ten things you need to get right.

Are you satisfied with the software you use to run your retail business? Or are you still using a variety of systems that don’t talk to each other?