Mind the Customer Service Gap
Often a business will fail to satisfy its customers when a product or service doesn’t meet expectations – the customer service gap.
Often a business will fail to satisfy its customers when a product or service doesn’t meet expectations – the customer service gap.
Dutch disease is the phenomenon where an economy becomes so inflated by revenues from the resources industry that there is a significant decline in the manufacturing sector. Sound familiar?
When you’re launching a new brand, product or promotion, there are at least ten things you need to get right.
Are you satisfied with the software you use to run your retail business? Or are you still using a variety of systems that don’t talk to each other?
Fairfax launched its new iPad app this week. Is it enough to pay for the company’s transition from a traditional newspaper to an online publisher?
We hit one million listens today :) Thanks to our loyal listeners for keeping us all gainfully employed!
The Aussie retail slowdown and hopes of US jobs growth. NAB’s Tapas Strickland on today’s ‘special’ edition of The Morning Call. https://t.co/MWr58FdQRQ