The Cost of Satisfaction
Megan Burns explains how the Forrester Customer Experience Index puts some hard numbers around the cost of poor service.
Day: August 10, 2011
The Turnbull Broadband Network
On this week’s Twisted Wire Malcolm Turnbull expands on his plans for broadband development under a coalition government.
THE TWITTERATI
Yields are moving higher for bonds in the US and Europe. NAB’s Gavin Friend looks at why bonds are being sold off and whether it will last. Is it a sign of optimism that economic conditions will improve? https://t.co/v7IuiHvP9d
One fifth sliced off the UK economy, whilst US equities reach new highs. NAB’s Ray Attrill on a tale of two nations. https://t.co/725xZDCJ7a