The Cost of Satisfaction
Megan Burns explains how the Forrester Customer Experience Index puts some hard numbers around the cost of poor service.
Day: 10 August 2011
The Turnbull Broadband Network
On this week’s Twisted Wire Malcolm Turnbull expands on his plans for broadband development under a coalition government.
THE TWITTERATI
Banking fears have fallen away and the focus is back on central banks. NAB’s Ray Attrill is asked how far will they go now and why is the market at odds with them? https://podfollow.com/nab-morning-call
How does the world change if transactions in the US dollar shrink as BRICs nations prefer to trade in their own currency. And can the west grow without investment from those countries? @profstevekeen on this week’s Debunking Economics podcast: https://podfollow.com/debunking-economics-the-podcast