The Cost of Satisfaction
Megan Burns explains how the Forrester Customer Experience Index puts some hard numbers around the cost of poor service.
Day: August 10, 2011
The Turnbull Broadband Network
On this week’s Twisted Wire Malcolm Turnbull expands on his plans for broadband development under a coalition government.
THE TWITTERATI
Big news, and a lot of money! "US Senate passes $1.9 trillion COVID-19 relief bill" https://t.co/dVSesGqPMb
Surely a lot of the information gathered by @census2021 will be distorted by COVID. Wouldn't it best be delayed till 2022?