The Cost of Satisfaction
Megan Burns explains how the Forrester Customer Experience Index puts some hard numbers around the cost of poor service.
Day: August 10, 2011
The Turnbull Broadband Network
On this week’s Twisted Wire Malcolm Turnbull expands on his plans for broadband development under a coalition government.
THE TWITTERATI
After the shock phase of a crisis, it’s all about ensuring your business stays the distance. In this podcast Michael Fingland says it takes a resilient leader to come out of the trenches and build a strong business. https://t.co/fB0DGCsTbh
A soggy day on the markets says NAB’s David de Garis, but the continue rise in base metals points to the growth in China, whilst the rest of the world struggles with the virus. https://t.co/EnlRSQr8CP