It’s curious how the term “Mickey Mouse operation” came about , when you consider the challenges of keeping millions of kids (and their parents) entertained. The enormity of that task is staggering.
Lee Cockerell spent 10 years as Executive Vice President for the Walt Disney World Resort — he tells us how he kept the magic alive in this edition of BTalk.
A problem for many businesses is meeting customer expectations – at Disney World, as he says in this podcast, “everyone expects everything to be perfect.” So running a business that makes everyone happy, including Disney World’s 60,000 employees is no mean feat.
You’ll hear some common sense advice here. And there’s more in Lee’s book Creating Magic, 10 Common Sense Leadership Strategies From A Life At Disney.
-
Will cheaper energy drive growth?
Economic growth is dependent on the efficient use of energy. So, if energy is cheaper, will economies grow faster?
-
Strong earnings, cautious ECB and NZ’s first day without QE
A continuation in the bond recovery as investor put aside COVID concerns, helped strong earnings results, says NAB’s Gavin Friend on today’s podcast.
-
A New Generation EU and China goes cold on Aussie coal
NAB’s David de Garis talks through the Europe’s new stimulus deal, China’s Aussie coal threat and Boris’ popularity nosedive.
