Telcos have adopted the NPS as a metric to show how well they are doing. Sadly, its highlighting that they are not doing very well. Will it help them change their approach to fixing issues?
On Balls Radio today, Twitter’s record earnings, Trump’s unwanted visit to the UK and what next for the Extinction Rebellion. Plus, it’s the anniversary of the Easter Rebellion: https://t.co/Nb2GE8kVVd
On the Morning Call, fears of a hard-Brexiteering PM in the UK spook the pound and Euro, whilst US equities continue to surge on earnings results. Meanwhile, @NAB’s Gavin Friend, suggests the Aussie dollar is vulnerable to today’s CPI numbers: https://t.co/GllniKAxv6