Mobile operators have two challenges right now; the rise of mobile VoIP and the latest research findings from Interphone.
Podcasts and other audio content from Phil Dobbie
Fairy tales take place in some distant land of dragons, knights and damsels in distress. They are not concerned about complex political situations, incumbent telcos and angry shareholders. Building an NBN there would be a comparatively straightforward process and they’d all live happily ever after.
Telco customer service is a disgrace. Some in the industry, including Dan Baker from the Technology Research Institute in the US, say rising complaints are a consequence of complex services. But it’s not the technical issues being escalated to the TIO, but the issue of complaints not being addressed by an industry that doesn’t seem to care.
There’s little doubt that the NBN will reduce the number of internet service providers (ISPs) in Australia. Smaller ISPs will disappear as the need for local infrastructure will disappear and larger ISPs dominate. We saw it with the arrival of broadband, now it will happen again.
There’s no doubt that NBN Co has a big job on its hands and some fundamental decisions need to be made quickly. The question is, are they being made too quickly? In this week’s Twisted Wire we look at whether, in the rush to reach conclusions, the NBN Co’s own consultation process has not been as inclusive as it should be.
Last December, the NBN Co issued a consultation paper in which it outlined the proposed wholesale offering to retailers. The paper discussed the technology standards that would be used and where on the network the points of interconnect (PoIs) should be located.
The Opposition has been strangely quiet on telecommunications since the outspoken Nick Minchin relinquished the portfolio and subsequently dipped out of politics, with current Shadow Minister Tony Smith barely daring to voice an opinion.
The hot topic on the internet industry this week is the $40m acquisition of Netspace by iiNet. On today’s Twisted Wire Michael Malone, CEO of iiNet, says we can expect more acquisitions down the track, but not in the very near future.
Things are not going smoothly for Senator Conroy. He had hoped for a smooth passage of his telecommunications reform bill that would see Telstra’s power divided and the creation of a wholesale only network that could be vended in to the new NBN.
On last week’s program we asked whether exposure to your mobile phone is increasing your risk of contracting cancer or having a brain tumour. The jury is out on that question, with the scientific community divided and no conclusive proof either way.
Like the common cold, it seems, if you've had it, you can get it again! Herd immunity is a bad idea. https://t.co/1KDsUDVn25