We all crave recognition, but there’s a danger that your boss telling you you’re great appears insincere. How do you get the balance right?

Research for NCR by BuzzBack Market Research has shown that, out of the five countries surveyed, Aussie consumers are the biggest bargain hunters.

Twitter and other social networking sites can help politicians and companies to measure real-time sentiment and respond accordingly. Jodee Rich explains how.

David Koch gives his advice to small business owners on what to do right now — spend and grow or save and assume a lean future?

Bill Ellerton discusses how you need to associate a value on your service and understand the difference between customer service and a service.

When it comes to the adoption of eCommerce, Australia continues to lag behind the US and UK markets by three years. Phil Harpur explains why.

Operating through multiple channels provides low-cost access to new markets, creates strategic advantage and increases customer satisfaction and loyalty. No brainer!