Podcasts and other audio content from Phil Dobbie

iiNet grabs customers, IIA teaches pollies

iiNet is getting bigger while the major political parties grasp on telecommunications is getting smaller. Two stories for the price of one this week on Twisted Wire.

Applying the Carrot Principle

We all crave recognition, but there’s a danger that your boss telling you you’re great appears insincere. How do you get the balance right?

Aussies Are Tighter than the Rest

Research for NCR by BuzzBack Market Research has shown that, out of the five countries surveyed, Aussie consumers are the biggest bargain hunters.

A Rich Analysis of Twitter

Twitter and other social networking sites can help politicians and companies to measure real-time sentiment and respond accordingly. Jodee Rich explains how.

Kochie’s Take on the Economy

David Koch gives his advice to small business owners on what to do right now — spend and grow or save and assume a lean future?

Service: Don’t Give It Away

Bill Ellerton discusses how you need to associate a value on your service and understand the difference between customer service and a service.

Hub wars: the new telco battle ground

iiNet is selling 6000 or so BoB hubs a month and Telstra says its T-Hub is selling well. They’re different devices, but both signal the future of fixed line telephony.

Online But Way Behind

When it comes to the adoption of eCommerce, Australia continues to lag behind the US and UK markets by three years. Phil Harpur explains why.

5bn mobile subscribers and counting

By 2011 there will be 5 billion mobile subscribers on the planet. It’s an incredible figure, so what is fuelling this growth and who will win the most from it?

Why You Need to Multichannel

Operating through multiple channels provides low-cost access to new markets, creates strategic advantage and increases customer satisfaction and loyalty. No brainer!

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