Month: June 2011

Mind the Customer Service Gap

Often a business will fail to satisfy its customers when a product or service doesn’t meet expectations – the customer service gap.

Has Australia Caught Dutch Disease?

Dutch disease is the phenomenon where an economy becomes so inflated by revenues from the resources industry that there is a significant decline in the manufacturing sector. Sound familiar?

Ten Things to Get Right at Launch

When you’re launching a new brand, product or promotion, there are at least ten things you need to get right.

Is Your Retail Software Working for You?

Are you satisfied with the software you use to run your retail business? Or are you still using a variety of systems that don’t talk to each other?

Tablets to solve PayWall headache

Fairfax launched its new iPad app this week. Is it enough to pay for the company’s transition from a traditional newspaper to an online publisher?

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