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Retail’s big change, no loose change required

Thursday 29th April 2021

The retail landscape is changing, with us having relied more on deliveries and click and collect during the COVID crisis. Susannah Street from Hargreaves Lansdown tells Phil Dobbie how Sainsbury’s, who reported their annual earnings yesterday, has seen a big increase in online sales for Argos, as more people click and collect goods during their weekly shop. So, will we look to a similar online-instore hybrid approach to our shopping even when COIVD has gone? Mustafa Khanwala, CEO of MIshipay, explains how their scan and go product allows users more control of their shopping experience, and why he believes it is an important component of bringing people back to the High Street (and away from Amazon).

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